Platform Operations

Identity, messaging, and endpoint infrastructure. Agents configure tenant-level controls, access policies, mail routing, and server hardening across hybrid environments.

Scope depends on tenant type, licensing, and current configuration state. Confirmed in the execution plan before any changes.

Engagement Outputs

Configurations: Tenant settings, access policies, mail flow rules, server configs - exported and version-controlled
Documentation: Architecture overview, operational runbooks, change logs with rationale
Evidence pack: Before/after config exports, policy diffs, validation results, rollback snapshots
Identity & Access

Conditional access, MFA enforcement, app registrations, and least-privilege design. Agents configure identity controls with full audit trails.

Identity

Entra ID Security & Conditional Access

Harden identity infrastructure. Conditional access policies, MFA enforcement, app registration audit, service principal hygiene, and privileged identity controls.

Why it matters: Identity is the perimeter. Over-permissive conditional access and stale app registrations are the most common paths to tenant compromise.

Deliverables

  • Conditional access policy design and deployment
  • MFA enforcement configuration
  • App registration audit and cleanup
  • Service principal least-privilege review
  • Privileged Identity Management (PIM) setup
  • Break-glass account configuration
  • Evidence pack: policy exports, before/after diffs, access review logs
[Audit] Tenant identity surface scanned
[Find] 4 policies missing MFA
[Find] 12 stale app registrations
[Deploy] Conditional access hardened
[Clean] Stale apps removed
[PIM] Privileged roles scoped
✓ Identity perimeter secured
Tenant

Microsoft 365 Tenant Security

Tenant-wide security configuration. Defender for Office 365, anti-phishing policies, safe attachments, audit logging, data loss prevention rules, and sharing controls.

Why it matters: Default M365 settings are permissive by design. Tenant hardening closes the gap between what Microsoft enables and what your organization actually needs.

Deliverables

  • Defender for Office 365 configuration
  • Anti-phishing and impersonation policies
  • Safe attachments and safe links policies
  • Unified audit log enablement and retention
  • External sharing and guest access controls
  • Security defaults and baseline review
  • Evidence pack: tenant config exports, policy diffs, compliance posture snapshot
[Scan] Tenant defaults assessed
[Defender] Policies configured
[Phishing] Impersonation rules active
[Audit] Logging enabled, retained
[Sharing] External access scoped
✓ Tenant hardened
Messaging & Email

Exchange Online, mail flow, email authentication, and deliverability. Agents configure routing, authentication records, and reputation recovery.

Mail Flow

Exchange Online & Mail Flow

Configure and troubleshoot Exchange Online. Mail flow rules, transport rules, hybrid coexistence, shared mailboxes, distribution groups, and migration from on-premises or third-party providers.

Why it matters: Misconfigured mail flow causes silent delivery failures, compliance gaps, and user frustration. Correct transport rules prevent data leaks and ensure routing works as intended.

Deliverables

  • Mail flow and transport rule configuration
  • Shared mailbox and distribution group setup
  • Migration planning and execution (IMAP, hybrid, cutover)
  • Hybrid mail flow coexistence (if applicable)
  • Quarantine and junk email policy tuning
  • Evidence pack: transport rule exports, flow diagrams, migration logs
[Audit] Current mail flow mapped
[Find] 3 broken transport rules
[Fix] Rules corrected and tested
[Migrate] Mailboxes moved, verified
[Monitor] Flow tracking active
✓ Mail flow operational
Deliverability

Email Authentication & Deliverability

SPF, DKIM, DMARC alignment and enforcement. Header analysis, reputation diagnostics, SMTP relay configuration, and deliverability recovery for domains landing in spam.

Why it matters: Emails that fail authentication checks get rejected or land in spam. Correct SPF/DKIM/DMARC alignment is the baseline for reliable delivery and brand protection.

Deliverables

  • SPF record design and deployment
  • DKIM key generation and DNS publishing
  • DMARC policy progression (none to quarantine to reject)
  • Header analysis and alignment diagnostics
  • Reputation assessment and recovery plan
  • SMTP relay configuration (if applicable)
  • Evidence pack: DNS record diffs, authentication test results, DMARC reports
[Check] SPF: too many lookups
[Check] DKIM: not signing
[Check] DMARC: p=none
[Fix] SPF flattened, valid
[Fix] DKIM enabled, aligned
[Fix] DMARC: p=reject
✓ Full authentication, reputation clean
Endpoint & Server Operations

Windows Server, Linux, Group Policy, Intune, SSH hardening, and container operations. Agents configure and harden operational infrastructure.

Windows

Windows Server & Group Policy

Active Directory, Group Policy, Windows Server roles, Intune device compliance, and endpoint management. Configuration, troubleshooting, and hardening for hybrid environments.

Why it matters: GPO misconfigurations block add-in installations, break VPN, and silently weaken security. Correct Group Policy is foundational to endpoint compliance.

Deliverables

  • Active Directory health check and remediation
  • Group Policy audit, cleanup, and documentation
  • Intune device compliance policies
  • Windows Server role configuration
  • RDS/RDWeb gateway setup (if applicable)
  • Evidence pack: GPO exports, AD health report, compliance status
[Audit] 47 GPOs found, 12 conflicting
[Clean] Orphaned GPOs removed
[Fix] Add-in deployment unblocked
[Intune] Compliance policies deployed
[Doc] GPO map documented
✓ Endpoint policies aligned
Linux

Linux Server & Container Operations

SSH hardening, firewall configuration, service optimization, container security, and web server tuning. Nginx, Apache, Docker, and hosting stack operations.

Why it matters: Default server configurations expose unnecessary services and weak SSH settings. Hardening reduces attack surface while maintaining operational access.

Deliverables

  • SSH hardening (keys, ciphers, access controls)
  • Firewall configuration (iptables/nftables/ufw)
  • Web server tuning (Nginx/Apache)
  • Container security (Docker, runtime configs)
  • Service audit and unnecessary service removal
  • Malware scan and cleanup (if compromised)
  • Evidence pack: config diffs, service inventory, hardening checklist
[Scan] Root SSH login enabled
[Scan] 5 unnecessary services
[SSH] Key-only, hardened ciphers
[FW] Rules deployed, tested
[Services] Stripped to essential
[Docker] Runtime hardened
✓ Server locked down

Describe what needs fixing.

Tenant misconfiguration, email deliverability, server hardening, or a full platform review. You get a written plan, staged execution, and evidence-backed handover.

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